Radar for Zoho Desk2.5.3 - App Store

"Radar for Zoho Desk" is a helpdesk productivity app that provides a quick overview of vital customer service stats. Using this app, both help desk managers/admins and customer support agents can easily manage workload and track performance anywhere, anytime from the convenience of their mobile devices. Stats related to ticket resolution time, customer happiness, live traffic, and individual agent stats power this app. While managers/admins can view these stats for all agents, agents can view only those pertaining to themselves. It brings anomalies to your notice instantly and helps identify bottlenecks even before they arise.

Below are some of the pages/features:
* Live Traffic
* Channel Traffic
* Current Stats
* Average Handling Time (AHT)
* First Contact Resolution (FCR)
* Customer Happiness (CSAT)
* Agent Status
* Team Feeds
* Exception Alerts
* Quick Views
* Dashboards

Some key functionalities:
* Choose the statistics you want to keep an eye on.
* Set pre-defined standards to the chosen metrics, and get notified when there's any deviation from them.
* Reply to tickets, chat with agents, and post announcements from within the app.
* Stay clued-in to team conversations through the Team Feed, even when you're away from your desk.
* Customize the look and feel of the app, just the way you want it.

Subscription (In-App Purchase):

We’ve allowed users to subscribe/upgrade to paid editions. Following are the 3 plans that we’ve supported in the Radar app: Standard, Professional & Enterprise. Users can sign-up with a 15 days FREE Trial on any of the editions and subsequently they can upgrade to the plans to utilise more benefits. Users can either choose to opt for a Monthly or a Yearly subscription. Discounts will be applied for the annual plans for the respective edition.

* Payment will be charged to iTunes Account at confirmation of purchase
* Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period
* Account will be charged for renewal within 24-hours prior to the end of the current period
* Subscriptions can be managed and auto-renewal can be turned off by going to the user's Account Settings after purchase.
* Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.

Privacy Policy: https://www.zoho.com/privacy.html
Terms of Service: https://www.zoho.com/terms.html

Version History Siri-powered support: Ask Siri to find tickets, filter your ticket list, or pull up contacts by name without opening the app.
Smarter, natural-language search: Siri and Apple Foundation Models work together to understand your requests and surface the right information instantly.
Context-aware actions: When you’re viewing a ticket, Siri can understand what’s on screen and help you take action without interrupting your workflow.
Radar Intelligence: Get personalised card suggestions from the Radar Store based on your profile and usage, making Radar more relevant to the way you work. 2.5.3 Sep 16 - Made a few performance enhancements and fixed a few bugs from the previous version 2.5.2 Sep 14 Remote assistance with Zoho Lens, now in Radar:

- Zoho Lens integration in Radar brings real-time remote assistance directly into your tickets. Start a live video session with remote experts, collaborate through audio, chat, and visual annotations, and resolve complex issues faster within Radar. Once the session ends, summaries, screenshots, and session details are automatically added to the ticket for a complete record of the interaction. 2.5.1 Aug 21 Introducing Radar for iPad.

- Support customers with a workspace designed for larger screens, making it easier to manage tickets, analyse insights, and stay productive wherever you are.
- This release also includes performance improvements and stability enhancements. 2.5.0 Aug 1 Custom Modules are now available in Radar:
Access your organization's Custom Modules directly from Radar.

What you can do:
* Navigate through your configured Views to quickly access the records you need.
* Organize records with Sorting and Filtering to find relevant information faster.
* Create new records and view record details in a clean, mobile-friendly Table View. 2.4.15 Jul 7 Tickets Card in Radar:
- Tickets Module in Radar has been enhanced further to empower Agents to access Ticket Views (Starred as well as Unstarred) and Lists now in Table View.
- Agents now can enable Tickets from the Radar Store and can be accessed in Main Cards. 2.4.14 Jun 2 New language support:

Radar is now available in Odiya(In) language. Enjoy a smoother, more inclusive experience in the language you’re most comfortable with. 2.4.13 May 18 Introducing Activities Card in Radar:
- The Activities Module is now part of the Radar Store, and is available as a Main Card. You can now access all your Activity Views in the Main Card and check their details right from Radar. Activities card supports Sorting, Filtering and Viewing in Table style.

Table View and Advanced Filters now in Tickets:
- Filtering now available in Ticket Lists in Radar. You can now filter through the records with your desired filter values, even custom fields, to access the required records.
- Ticket Lists now available in Table style as well for quicker and broader viewing experience. 2.4.12 Apr 22 Introducing Accounts Card in Radar:
- The Accounts Card in Radar allows agents to access and manage account data directly from the main cards, and switch between views, similar to the Contacts Card. We've also added table layout and advanced filters for Accounts and Contacts card, helping users quickly view, organize, and fetch relevant records with ease. 2.4.11 Mar 27 You can now view Audit Logs directly in Radar. Support admins can monitor key actions, track changes, and maintain operational transparency — all from their mobile device.

Highlights:
- View user and system activity
- See who made changes and when
- Filter logs by date or action type 2.4.10 Mar 5 Introducing Contact Cards in Radar :

- Contacts Module in Radar has been enhanced further to empower Agents to access Contact Views and Lists. Agents now can enable Contacts from the Radar Store and can be accessed in Main Cards. 2.4.9 12/24/2025 - New languages supported : Radar is now available in Hindi and Norwegian! Enjoy a smoother, more inclusive experience in the language you’re most comfortable with.

- This version also includes bug fixes and performance enhancements. 2.4.8 11/19/2025 - Agent Collision Enhancements: Radar now offers the showcase of collision activities along with the collision indication. Users can now identify the activities performed in the Ticket by their fellow agents live from the collision tab inside the Ticket Properties. This will ensure thorough visibility of agent actions and avoid duplicate efforts.

- This version also includes bug fixes and performance enhancements. 2.4.7 11/15/2025 New language support:

- Radar is now available in Tamil! Enjoy a smoother, more inclusive experience in the language you’re most comfortable with.

- Made a few performance enhancements and fixed a few bugs from the previous version. 2.4.6 09/12/2025 Zia generative capabilities:

1.Ticket summary:
-Accepting a transferred ticket? Before you get started, use the Zia ticket summary to understand what went on previously.

2.Reply assistance:
-Zia reads incoming customer replies and comes up with comprehensive, human-sounding responses that you can refine and send at the click of a button.

3.Generate content:
-Jumpstart your writing with Zia. Prompt it to write content in the style and tone you need and send it as a reply to customers in a blink.

Apple Intelligence:

1.Image Playground:
-Make your profile picture more interesting. Change styles (e.g., anime, watercolor), colors, and background, or generate a new image altogether by describing it.

2.Writing Tools:
-From proofreading, paraphrasing, and summarizing to style and tone modification, all the tools needed to draft fluent responses and feeds are available in this arsenal. 2.4.5 08/27/2025 Switch between the list and card view for tickets right from within the workspace.
- Until now, changing your ticket view required you to navigate to the app defaults setting. With the new view switch, you can instantly toggle between the list and card view directly from the tickets workspace. No more detours— just simplified navigation and a more seamless experience.

Personalize and elevate your Radar experience with app customization
- Using the new app customization functionality, you can modify the layouts of information-dense screens such as the agent details page to highlight information that matters to you. Prioritize content, adjust the arrangement, and create a workspace that feels intuitive and personal to your way of working.

- This version includes bug fixes and performance enhancements. 2.4.4 08/02/2025 Introducing the more powerful, more accessible Radar

The latest version focuses on improved accessibility for users with visual disabilities.
The app is now navigable via screen readers and voice control, making on-the-go ticketing inclusive for assistive technology users. It now has an increased color contrast ratio (as recommended by W3C) and supports text resizing along with dark mode to ensure a comfortable experience for users with low visual acuity. Additionally, we've ensured that color isn't the only cue used to indicate state and value changes. This helps users who have difficulty perceiving colors work confidently. 2.4.3 07/07/2025 See the big picture with global dashboards:

View stats and developments concerning your entire organization using global dashboards, which consolidate data from all the departments in your help desk portal. Radar has prebuilt global dashboards for ticket and agent performance-related insights. You can also customize these dashboards by adding more components, and create new ones from scratch. While creating global dashboards, ensure that the global dashboard folder is selected.

Seamlessly switch between departments and portals using the enhanced UI:

We've revamped the dropdown where you can switch departments and portals in Radar. The department dropdown becomes more intuitive to use; The portal dropdown, on the other hand, displays more details about a portal, including its logo, URL, and a label that tells you if it's a production or sandbox portal. There's a more options button next to the portal name, using which you can make it the default. 2.4.2 06/11/2025 Add functionalities using the revamped Radar store.
The revamped Radar store displays various features and add-ons sorted into meaningful categories, making finding the functionalities you need easier.

Track help desk stats and customer happiness scores from your home screen.
Stay informed about what's happening at your help desk and with your customers, even before opening the Radar app. The intuitive current stats and customer happiness widgets seamlessly integrate into your home screen, creating a delightful monitoring experience. These widgets are available for standby mode and your Mac too.

Reply to and cc the right people using the new UX enhancement in the reply editor.
Copy and paste or drag and drop recipients between the To, CC, and BCC fields to ensure your reply reaches the right people in the right context. 2.4.1 06/05/2025 Gain deep insights using static reports.

Take a deep dive into your help desk performance and operations using static reports. These reports present data in an organized, easy-to-understand format, making it convenient to find patterns, track trends, and uncover insights. You can view all columns in the report simultaneously without vertical scrolling using the landscape mode. You can also export reports as PDFS directly from the app 2.4.0 05/23/2025 Create tickets on the go right within the app
You no longer need to head to your help desk every time to log tickets— you can now do it from within the Radar app itself. This functionality not only streamlines remote work and recording telephony tickets but is also an indispensable addition for field service agents.

Update ticket details effortlessly using custom picklist fields
We now support custom picklist fields that enable you to choose a value from a list of pre-defined options. They're designed using an intuitive tabular layout that allows you to peruse and compare all options before taking a pick. 2.3.1 05/13/2025 Tighten security and prevent unwanted changes with Radar Permissions:
- Empowering Admins to customize Radar App for their respective orgs.
- Streamline app access for each agent based on their profile.
- Define which features they can access and shouldn't to redirect focus, improve productivity, and enable easy collaboration.

Understand customers and respond better on IM with Zia insights:
- When working with IM tickets, leverage Zia's smart insights —Customer Sentiment Analysis, Conversation Summaries, Reply Assistance that will enhance your Agentic Experience. 2.3.0 04/08/2025 - The latest version comes with an in-app language switcher, letting users choose a language that feels familiar and comfortable to boost productivity.

- The app now supports the Arabic language, ensuring a seamless, inclusive experience for all 2.2.24 03/26/2025 - Made a few performance enhancements and fixed a few bugs from the previous version. 2.2.23 03/06/2025 We’ve made major improvements to the Instant Messaging (IM) module and Customer Happiness (CH) dashboard to enhance your experience!

IM Module Enhancements:
Auto-draft – No more lost messages. Your typed text stays in the editor until you clear it, even if you exit the chat or app.
Drag-and-drop images – Quickly share files by dragging images directly into the editor.
Audio playback – Listen to voice messages and audio files without downloading them, saving time, space, and mobile data.

CH Dashboard Upgrades
Prioritize the latest ratings – In the customer analytics section, the most recent customer ratings now appear at the top, so you can address negative feedback faster.
Better navigation – A View All button replaces infinite scrolling, making it easier to browse through ratings.
Agent insights at a glance – Tap an agent’s profile picture next to a rating to view their details and performance metrics. You can even initiate a Cliq call or message from there to resolve concerns.

Update your app to experience these improvements. 2.2.22 02/06/2025